Returns & Refunds Policy

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, we offer a return policy to ensure a smooth and transparent experience.

Return Window

You may request a return within 14 days of receiving your order.

Return Conditions

To qualify for a return:

• The item must be unused
• The item must be in its original packaging
• The item must not show signs of wear or damage
• Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to the original payment method used during purchase.

Please allow 5–10 business days for the refund to appear on your statement.

Non-Refundable Costs

Original shipping costs are non-refundable.

How to Start a Return

To initiate a return request, please contact:

contact@zivranco.com

Include your order number and the reason for your return.